Last updated: July 31, 2026

This Privacy Policy explains how we collect, use, and protect your information when you visit our website at equi-nineuk.com

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

You may provide personal information when you:

• Fill out a contact form
• Make an enquiry

This information may include:

• Name
• Email address
• Phone number
• Message content

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of visit
• Referring website
• Approximate location
• Cookie and usage data

2. How We Use Your Information

We may use collected information to:

• Respond to enquiries
• Provide website functionality
• Improve our website and services
• Prevent spam, fraud, and abuse
• Maintain website security
• Comply with legal obligations

We do not sell your personal information.

3. Cookies

This website may use cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and support essential website features.

Cookies may be used for:

• Website functionality
• Security
• Analytics
• Performance optimization
• Remembering user preferences
• eCommerce/cart functionality, where applicable

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some parts of the website. Further information can be found in our Cookies Policy.

4. Analytics

We may use analytics tools to understand how visitors use our website. These tools may collect information such as pages visited, time spent on the site, browser type, device type, and general location.

Analytics data is typically aggregated and used to improve the website experience.

5. Contact Forms

If you submit a contact form, we collect the information you provide so we can respond to your enquiry. We may retain form submissions for customer service, recordkeeping, or security purposes.

We do not use contact form submissions for marketing unless you have clearly opted in.

6. Embedded Content from Other Websites

Pages on this website may include embedded content, such as reviews, booking forms, videos, images, social media posts, or maps.

Embedded content from other websites behaves as if you visited the other website directly. These third-party websites may collect data, use cookies, embed additional tracking, and monitor your interaction with the embedded content.

7. Third-Party Services

We may use third-party services to operate and improve this website, such as:

• Website hosting providers
• Analytics providers
• Email marketing platforms
• Spam protection services
• Security and performance tools
• Social media platforms

These third parties may process information according to their own privacy policies.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Examples include:

• Contact form submissions may be kept for customer service and recordkeeping.
• Analytics data may be retained according to the analytics provider’s settings.

9. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

These measures may include:

• Secure website hosting
• Access controls
• Security monitoring
• Software updates
• Spam and abuse prevention
• Encryption where appropriate

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your data
• Opt out of marketing communications

To exercise your rights, please contact us using the details below.

11. Children’s Privacy

This website is not intended for children under the age of 13, or the equivalent minimum age in your jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information through this website, please contact us and we will take appropriate steps to remove it.

12. Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

We recommend reviewing the privacy policy of any external website you visit.

13. International Data Transfers

If you access this website from outside the country where our website or service providers are located, your information may be transferred to and processed in other countries.

By using this website, you understand that your information may be processed in countries that may have different data protection laws than your own.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Website: equi-nineuk.com
Email: info@equi-nineuk.com
Business name: Equi-Nine UK Ltd

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF